Job reference number: 102197332
Join this innovative and cutting-edge organisation that designs and builds actions applications on a cloud development platform. They have more than 10,000 customers worldwide and offices in the US, EU and Australia.
Your Role
You will assist customers with in-depth technology issues that across their product line. Your tasks will largely be customer facing and will require extensive troubleshooting and analysis. If required, some onsite work may be required.
- Troubleshoot databases (front-end, back-end, applications) from customers and their internal departments (Sustaining Engineering, Pre-sales).
- Create knowledge base documents and maintain the knowledge base by contributing new content throughout the product lifecycle.
- Contribute to their support and customer success by taking initiatives to improve process, team work, and/or any other areas that would improve overall productivity.
- Handle all customer aspects, potentially stressful situations effectively and escalate issues as appropriate.
- Assist with any other initiatives as needed (testing new product features, helping POCs, facilitating pre-sales and sales).
Your Profile
- 5+ years relevant experience in technical support preferably in Data Warehousing, Business Intelligence or Database Management Systems and/or as a Systems Administrator (Solaris/Unix/Linux).
- Experience working with relational databases (not specifically as an engineer or administrator).
- Knowledge of Business Intelligence.
- Good Knowledge of SQL is a must.
- Knowledge of Data Warehousing.
- Prefer candidates with:
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- QA/testing background.
- Certification in C++, Java, log/dump reading or Systems Administration.
- Scripting skills in Bash, Perl, Python or MapReduce.
- Experience with commercial enterprise software development with Java.
- Available for occasional travel (less than 10% of the time) to support sales and POC initiatives.
- Must be able to work alternating shifts and provide 24X7 coverage on rotating weekends.
- Willing to learn technologies outside of current comfort zone.
- Above average technical ability and focus/passion for technology.
- Strong customer-service and people skills.
- Attention to detail with a strong focus on quality and process
- Able to organize and prioritize work in a multi-tasking environment.
- Able to meet deadlines, follow through on commitments, and take corrective action where appropriate.
- Able to work independently and often remotely from peers.
- Able to work well in teams and to represent the company with customers.
- Self-motivated.
- Bachelor’s Degree in Computer Science or related field.
- Excellent English communication skills – both written and spoken.
- Multi-lingual in any key European or Asian language.
- The Employer is willing to organize a visa for candidates who meet ALL the criteria.However, they would prefer to hire people who already live in Europe and are free to work in the Netherlands.